PRIVACY POLICY
Welcome to HeyoTrip!
Our Privacy Policy outlines how HeyoTrip collects and processes your personally identifiable information and applies to the website heyotrip.com, mobile app, and other services we operate (collectively referred to as “Services”).
1.Privacy Statement
We greatly value your trust and prioritize the safety and security of the personal information you provide when accessing our website or using our services. Before providing your personal information, please read this Privacy Policy carefully to understand our privacy procedures.
This Privacy Statement applies to personally identifiable information collected by the website heyotrip.com and mobile applications.
This Privacy Statement does not apply to anonymous data that cannot be used to identify you.
We recommend reviewing the privacy policies of other websites you visit.
2.Information We Collect
We collect personally identifiable, contact, or location-based data. The personal data we directly collect includes, but is not limited to:
Full name, Email address, Phone number, Date of birth, Gender, National ID or Passport number, Booking ID (BID), Booking details (e.g., hotel name, location, and stay duration), Your travel preferences, Frequent flyer membership details, Your reviews.
Information You Provide Directly to Us
Heyotrip.com collects and uses the information you provide directly to us in order to deliver the services you request. For example, when you register an account on heyotrip.com, you may provide your name, gender, date of birth, phone number, email, and other details. When booking a flight, you may provide passenger name, gender, ID document number, contact person, phone number, email, delivery address, and other information. When booking a hotel, you may provide guest name, contact person, phone number, and email, etc. When making payments for travel products, you may provide credit card details, phone number registered with the bank, or credit card number, cardholder name, expiration date, etc.
We may also collect information about your travel plans and preferences, such as dietary requirements, departure dates, check-in and check-out times, seat preferences, ticket preferences, insurance options, and other services we provide to suggest and offer relevant services.
If you travel with others or book on behalf of someone else, you will also provide similar information. However, please note that you are responsible for ensuring that the owner of the personal information you provide is aware of and agrees to share their personal information with heyotrip.com for these purposes.
Information We Collect from You (or Someone on Your Behalf):
Contact information, including name, address, email, phone number, and other contact details. Payment or billing information, such as credit card number, cardholder’s name, expiration date, security code, and billing address. Details of products and services we have provided or you have requested, including any additional information needed to provide those products or services and respond to your requests. Information you provide to us via surveys or customer feedback. Passport details, including passport number, expiration date, and date of birth. Frequent flyer program details (such as frequent flyer membership). Health-related information (if disclosed). Device ID, device type, location information, computer and connection information, statistics about page views, traffic to and from the website, advertising data, IP address, and standard web log information. Any other personal information you provide through the use of our website, either directly or through other websites or accounts you allow us to gather information from. Any other personal information required to facilitate your transaction with us.
Information We Automatically Collect
We automatically collect information through your use of our website via cookies and other technologies. This information includes: Domain, operating system, system settings, IP address, websites you visit within our website, websites that referred you to our website, websites you visit after leaving our site, date and time of your visit, web log information.
Public Information We May Record
We may collect data from publicly available activities or data accessible on the blockchain. This may include blockchain addresses and information related to the buying, selling, or transfer of NFTs, which could be linked to other data you have provided.
Special Personal Information
To address travel requirements related to disabilities or specific dietary needs, some of the information you provide to us may be classified as "Special Personal Information."
3.How We Use Your Information
We use your information to provide our services and enhance your experience with us, including:
Providing our services: This includes booking services for accommodations, flights, and experiences, managing your account, communicating with you (via email), responding to your queries, and similar customer service purposes.
Protecting rights and interests: To protect our rights and interests, as well as the rights and interests of customers, website users, or others.
Fulfilling obligations: Processing insurance claims and related payments, paying commissions to partners, seeking compensation for damages caused by service providers, or retrieving payments already made.
Account management: You may create an account, and we will use the information you provide to manage your account and offer useful features. You can use your account to manage bookings, adjust personal settings, add frequently used passenger information, review past bookings, rate orders, manage payments, etc.
Marketing activities: If you have an account on heyotrip.com, we will also use your personal information for marketing purposes, such as sending information about promotions for travel products and services that may interest you.
Market research: Occasionally, we may invite you to participate in market research to understand your interest in our products, services, and websites.
Data analysis: We may use your personal information for analytics to learn about your location, preferences, demographics, or to compare it with data from other sources (including third parties) to develop products, services, marketing plans, and to improve our service.
Improving security and service reliability: To detect and prevent fraud or illegal activity, we may use your personal information for risk and security evaluations. If the app crashes or exits unexpectedly, the app may send error reports to us, allowing us to investigate and improve future app stability.
Contacting you: Responding to and addressing your queries or requests, sending booking-related messages (such as confirmation emails or reminders), and sending customer surveys or feedback requests.
4.Sharing Your Information
We may share your personal information for the purposes outlined in this Privacy Policy. This may include sharing booking, account, device, and location data with affiliated companies and third parties, such as the following partners:
Suppliers: Including, but not limited to, hotels, airlines, and agents who fulfill your booking requests. These suppliers may contact you as needed to provide travel products and services. Heyotrip.com does not control these suppliers, and the personal information you provide to them will be subject to their privacy policies and security procedures. Therefore, we recommend reviewing the privacy policies of any travel service providers from whom you purchase products via Trip.com.
Third-party Service Providers: We may work with third parties to provide services or act on our behalf under contractual agreements, including payment processing, business analysis, customer service, marketing, conducting surveys, or fraud prevention. These third parties are authorized only to access and collect necessary information to perform their functions and are not allowed to share or use that information for any other purpose.
Financial Institutions and Third-party Payment Agencies: When you make a booking, request a refund, or purchase insurance, we may share relevant information with the financial institutions or third-party payment agencies involved and may share additional details (such as email address, phone number, IP address) with those institutions to detect and prevent fraud.
5.Security
We take reasonable steps to protect your personal information from unauthorized use, access, alteration, or disclosure.
We are not responsible for any lost, stolen, or compromised passwords on your account.
If you have an account with us, you should take steps to protect against unauthorized access by selecting a strong password that no one else can guess, and by keeping your login and password information confidential.
From your personal account, you can also store credit card information for quicker booking and payments in the future. Card information will be encrypted, and you can log in to your account to delete, edit, or add other card details. While we cannot change your card number for security reasons, we allow you to remove it. When viewing card details, only the last four digits will be visible. Note that we will securely store the last four digits of your card when making a booking (this is required to manage refund requests related to that booking).
Data Retention
We will retain your personal data, including personal data, for as long as necessary to provide and ensure the functionality of our website and services, protect our interests or those of others, fulfill our legal rights and obligations, and comply with our regulatory responsibilities.
6.Your Rights
We comply with and fulfill obligations regarding the rights of any user, including your rights to your personal information, which are listed below:
Right of Access: You have the right to request a copy of your personal information.
Right to Rectification: You have the right to request correction of any inaccurate information. You also have the right to request completion of incomplete information.
Right to Erasure: You have the right to request that we delete your personal information under certain conditions.
Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under certain conditions.
Right to Object: You have the right to object to our processing of your personal data under certain conditions.
Right to Data Portability: You have the right to request that we transfer your personal data to another organization or directly to you, under certain conditions.
Right to Opt-Out of Selling Personal Data: As defined in the CCPA, we do not "sell" your "personal data."
7.Other Concerns
Children – Note on Minors: Our website is not directed
Our website is not intended for children under the age of 18. When required by applicable laws, we may request certain information about children from their parents or guardians in order to process bookings or provide other services.
If you are a parent and believe that we may have inadvertently collected personal data from a minor, please contact us, and we will remove the personal data and unsubscribe the minor from any of our marketing lists.
We encourage children of all ages to ask their parents or guardians for permission before sharing personal information with any website.
Language
This Privacy Policy is originally drafted in English. Translations into other languages are for reference purposes only. In the event of any conflict between the English version and the translation, the English version will prevail.
Terms of Use
Please refer to our Terms and Conditions for more details regarding the use of the Website. This Privacy Policy is an integral part of our Terms of Use.
8.External Links
This website contains links to other websites. We are not responsible for the data processing practices or content of these external sites. Please review the privacy policies of these third parties before using those websites.
9.Data Management
Any data provided or collected by HeyoTrip or the HeyoTrip mobile app is controlled and managed by Fuinre Pte. Ltd, a limited liability company located at 16192 Coastal Highway, Lewes, Delaware 19985, County of Sussex, United States of America.
10.Updates to the Privacy Policy
We may change this Privacy Policy from time to time, and updated versions will be posted on this website. Please check back regularly for updates.
If we make any changes that alter the way we collect or use your information, these changes will be posted in this Privacy Policy, and the effective date will be clearly stated at the end of the document.
11.Contact Us
If you have any questions or concerns about this Privacy Policy, please email us at support@heyotrip.com. We will do our best to address your inquiries as quickly as
Let me know if you need anything else!