Whether you are eligible for a refund depends on several factors, including the specific terms and conditions of the room or accommodation you booked and the timing of your cancellation. Below is how to check your eligibility for a refund: 

Review the booking conditions The refund policy is clearly stated in the confirmation email of your booking and the detailed booking information in your Heyotrip account. Each hotel or accommodation has its own cancellation policy, which is accepted throughout the booking process.

Refund process: 

If your booking is eligible for a refund based on the cancellation policy, Heyotrip will begin the refund process once the cancellation is confirmed.

Refund timeline:

Please note that although Heyotrip processes the refund as soon as the cancellation is confirmed, the time it takes for the refund to reflect in your account may vary. This typically depends on the payment method used at the time of booking.