Paying twice for the same hotel booking can happen due to system errors, unstable internet connections, or clicking the payment button more than once. If you find yourself in this situation, don’t worry duplicate payments can usually be refunded, as long as you follow the correct steps.

1. Double-check your payment transactions

First, verify the following:

• Booking confirmation email: Check if you received one or two confirmations for the booking.
• Your bank or credit card statement: Confirm whether two actual charges were made (sometimes it might be a temporary hold, not a real charge).
• Record your booking ID, transaction time, payment amount, and payment method to assist with the investigation.

2. Contact customer support

• If you booked through Heyotrip.com, contact customer support as soon as possible to report the issue and provide the relevant transaction details.
• The support team will investigate, confirm the duplicate payment, and guide you through the refund process if applicable.

3. Refund processing time

• Once confirmed, refunds typically take 5 to 15 business days, depending on your bank and the payment method used.
• In some cases, if the duplicate payment was only a temporary authorization, the funds may automatically be released without further action.

4. Tips to avoid duplicate payments in the future

• Double-check before clicking the “Pay” button
• Avoid clicking multiple times while the system is processing
• Use a stable internet connection when making payments