1. Heyotrip is committed to protecting your payment information

• When you pay using an e-wallet on Heyotrip.com, all transactions are encrypted and processed through highly secure payment gateways.
• Heyotrip does not directly store any wallet data or sensitive information such as passwords or OTP codes.
• Supported e-wallets (such as Momo, ZaloPay, ShopeePay, etc.) are trusted partners that comply with international security standards.

2. You also play a role in protecting your devices and accounts

Even with strong system security, risks may still occur if your device or login information is compromised:

• Never share your OTP, wallet password, or QR codes with anyone.
• Log out from your e-wallet account after transactions, especially when using shared or public devices.
• Regularly update your e-wallet app and enable two-factor authentication (2FA) if available.

3. Heyotrip will never ask you to transfer money outside the official system

• If someone claiming to be a Heyotrip staff member asks you to transfer money via a personal e-wallet or through suspicious links, stop immediately and contact our official customer service.
• All payments should be made only via the official Heyotrip.com website or the Heyotrip mobile app.