If you notice that your account has been charged after making a booking on Heyotrip, don’t worry! Most transactions are processed automatically and securely. Here’s what you should do to check and ensure everything is in order:

✅ 1. Check Your Confirmation Email from Heyotrip

As soon as your payment goes through, Heyotrip will send you a confirmation email. Please:

• Check your inbox (and spam/junk folders just in case).
• If you received the confirmation email, there’s nothing more you need to do, your booking has been successfully processed.

🔎 2. Log in to Check Your Booking Status

You can also verify your booking by:

• Visiting heyotrip.com or opening the Heyotrip app.
• Navigating to the “My Bookings” section to view the status and details of your order.

If your booking appears there, it means your payment went through and your booking is confirmed.

⚠️ 3. Charged but Didn’t Receive a Confirmation?

If you've been charged but haven’t received an email or see no booking in your account:

• The transaction may have experienced a temporary error. If the system cannot process the booking, the amount will usually be automatically refunded within 5–7 business days.
• To be sure, feel free to contact Heyotrip Customer Support and we’ll help verify the payment status.