Although it's rare, having your hotel booking canceled can be stressful and may disrupt your travel plans. However, if this happens, don’t panic there are clear steps you can take to protect your rights and quickly find an alternative solution.

1. Check the Email or System Notification

• If a hotel cancels your reservation, you will usually receive an official email notification or a message through the booking platform.
• Carefully read the cancellation reason, the time of notice, and whether any alternative arrangements are offered.

2. Contact the Booking Platform Immediately

• If you booked through a platform such as Heyotrip.com. It’s important to reach out to customer support as soon as possible.
• The platform may:
• Help you find an alternative accommodation of equal or better quality
• Issue a full refund if you’ve already paid
• Assist in resolving the issue with the hotel if needed

3. Reach Out to the Hotel Directly

• In some cases, the cancellation may be due to a technical error or misunderstanding, and the hotel might still have availability.
• Call or email the hotel directly to confirm the situation.