How can we help?
I have been charged. Do I need to do anything?
In most cases, you will not need to take any action. As mentioned in the payment policy of your booking, this could be a prepayment according to the room policy.
If there is no prepayment policy and you still find the charge unexpected, you can contact us for assistance. We can only reach out to the accommodation on your behalf once you provide proof of the charge.
If there is no prepayment policy and you still find the charge unexpected, you can contact us for assistance. We can only reach out to the accommodation on your behalf once you provide proof of the charge.